Jira Service Management

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target=\"_blank\">ระบบตัดเกรด (Grade CMU)</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"TLIC Digital Learning Support","sharedPortalName":"Help Center","announcementHeader":"คู่มือและข้อมูลต่างๆ","announcementMessage":"- [รวมคู่มือการใช้งานระบบและบริการสำหรับผู้สอน|https://docs.tlic.cmu.ac.th]\n- [เปิดวิชาเรียนออนไลน์ (Create Course)|https://portal.cmu.ac.th]\n- [เกี่ยวกับการสอนออนไลน์ (Online Learning)|https://www.info.tlic.cmu.ac.th/articles/categories/online-learning]\n- [เกี่ยวกับการสอบออนไลน์ (Online Exam)|https://www.info.tlic.cmu.ac.th/articles/categories/online-exam]\n- [ระบบตัดเกรด (Grade CMU)|https://www.info.tlic.cmu.ac.th/cmu-grade]","localeDisplayName":"English (United 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rel=\"nofollow noreferrer\" target=\"_blank\">การสอนออนไลน์</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/articles/categories/online-exam\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">การสอบออนไลน์</a>/ <a href=\"https://cmu.to/team-dlsc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MS Team</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-grade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ระบบตัดเกรด (Grade CMU)</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-ez-studio\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ez studio</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-zoom\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Zoom</a>/ <a href=\"https://docs.tlic.cmu.ac.th\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">คู่มือบริการต่างๆ (User Manual)</a>","callToAction":"Get help (ขอความช่วยเหลือ)","introHtml":"ขอความช่วยเหลือในปัญหาและคำถามทั่วไปเกี่ยวกับบริการต่างๆ ของ TLIC (Get assistance for general problems and questions.)","icon":10541,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"15","name":"Investigate a problem (ตรวจสอบปัญหา)","descriptionHtml":"","callToAction":"Investigate a problem (ตรวจสอบปัญหา)","introHtml":"ติดตามปัญหาหรือหาสาเหตุของความผิดปกติที่เกิดขึ้น (Create a problem to track the cause of one or more incidents)","icon":10520,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"12","name":"Report a system problem (รายงานปัญหาของระบบ)","descriptionHtml":"","callToAction":"Report a system problem (รายงานปัญหาของระบบ)","introHtml":"แจ้งให้เราทราบหากมีบางอย่างทำงานไม่ถูกต้อง (Let us know if something isn't working properly and we'll aim to get it back up and running 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