Jira Service Management

{"xsrfToken":"7743c48b8c1758fce2b394d6fdbe14f06a53cc50_lout","branding":{"id":"1","key":"ip","name":"TLIC Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008b94","headerLinkHoverBGColor":"#008b94","headerBadgeColor":"#008b94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d626e0be-f94e-4fea-b025-3ca798b4608b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmY0NmY4My0zYmEyLTQ5MWEtOGMzZi1jNzA0ZjdhYjM4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2MjZlMGJlLWY5NGUtNGZlYS1iMDI1LTNjYTc5OGI0NjA4YiI6WyJyZWFkIl19LCJleHAiOjE3NTAzOTEyOTQsIm5iZiI6MTc1MDM5MDY5NH0.0AEw_soMKgukBpv1TRGa7kinTomzMvqDs_SU7nI7jAA&client=42f46f83-3ba2-491a-8c3f-c704f7ab38fe&mode=fit","logoId":"d626e0be-f94e-4fea-b025-3ca798b4608b","isLogoAvailable":true,"helpCenterTitle":"TLIC Digital Learning Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"คู่มือและข้อมูลต่างๆ","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.tlic.cmu.ac.th\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">รวมคู่มือการใช้งานระบบและบริการสำหรับผู้สอน</a></li>\n <li><a href=\"https://portal.cmu.ac.th\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">เปิดวิชาเรียนออนไลน์ (Create Course)</a></li>\n <li><a href=\"https://www.info.tlic.cmu.ac.th/articles/categories/online-learning\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">เกี่ยวกับการสอนออนไลน์ (Online Learning)</a></li>\n <li><a href=\"https://www.info.tlic.cmu.ac.th/articles/categories/online-exam\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">เกี่ยวกับการสอบออนไลน์ (Online Exam)</a></li>\n <li><a href=\"https://www.info.tlic.cmu.ac.th/cmu-grade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ระบบตัดเกรด (Grade CMU)</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"TLIC Digital Learning Support","sharedPortalName":"Help Center","announcementHeader":"คู่มือและข้อมูลต่างๆ","announcementMessage":"- [รวมคู่มือการใช้งานระบบและบริการสำหรับผู้สอน|https://docs.tlic.cmu.ac.th]\n- [เปิดวิชาเรียนออนไลน์ (Create Course)|https://portal.cmu.ac.th]\n- [เกี่ยวกับการสอนออนไลน์ (Online Learning)|https://www.info.tlic.cmu.ac.th/articles/categories/online-learning]\n- [เกี่ยวกับการสอบออนไลน์ (Online Exam)|https://www.info.tlic.cmu.ac.th/articles/categories/online-exam]\n- [ระบบตัดเกรด (Grade CMU)|https://www.info.tlic.cmu.ac.th/cmu-grade]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e68cee6c-be6a-41bb-bfbc-988362e66a61/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmY0NmY4My0zYmEyLTQ5MWEtOGMzZi1jNzA0ZjdhYjM4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2OGNlZTZjLWJlNmEtNDFiYi1iZmJjLTk4ODM2MmU2NmE2MSI6WyJyZWFkIl19LCJleHAiOjE3NTAzOTEyOTQsIm5iZiI6MTc1MDM5MDY5NH0.Cy3DvZavbb_F2P7L1GT2QL3BUySKDrFFlFlL_RXQyDU&client=42f46f83-3ba2-491a-8c3f-c704f7ab38fe&height=300&mode=fit","bannerMediaApiFileId":"e68cee6c-be6a-41bb-bfbc-988362e66a61","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ip","projectId":10031,"serviceDeskId":1,"name":"TLIC Support","description":"เจ้าหน้าที่ TLIC จะตอบทุกคำถามของท่าน ผ่านทาง Help Center นี้ ท่านสามารถเข้าดูความคืบหน้าของปัญหาที่ส่งมาผ่านระบบ หรือรับข้อความตอบกลับได้ทาง email ของท่าน","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"52","name":"Complaints, Compliments and Feedback (แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ)","descriptionHtml":"","callToAction":"Complaints, Compliments and Feedback (แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ)","introHtml":"TLIC ยินดีที่จะได้รับข้อคิดเห็น ข้อกังวลหรือปัญหาของคุณ เพื่อให้สามารถปรับปรุงหรือให้บริการที่ยอดเยี่ยมต่อไปได้ โปรดทราบว่าคุณจะอยู่ในสถานะไม่เปิดเผยตัวตน หากไม่กรอกฟิลด์ชื่อหรืออีเมล","icon":10499,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"1","name":"Get help (ขอความช่วยเหลือ)","descriptionHtml":"ช่วยเหลือปัญหาที่พบบ่อย Links >> <a href=\"https://portal.cmu.ac.th\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">จัดการวิชาออนไลน์ (Create + Sync Student)</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/articles/categories/online-learning\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">การสอนออนไลน์</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/articles/categories/online-exam\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">การสอบออนไลน์</a>/ <a href=\"https://cmu.to/team-dlsc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MS Team</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-grade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ระบบตัดเกรด (Grade CMU)</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-ez-studio\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ez studio</a>/ <a href=\"https://www.info.tlic.cmu.ac.th/cmu-zoom\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Zoom</a>/ <a href=\"https://docs.tlic.cmu.ac.th\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">คู่มือบริการต่างๆ (User Manual)</a>","callToAction":"Get help (ขอความช่วยเหลือ)","introHtml":"ขอความช่วยเหลือในปัญหาและคำถามทั่วไปเกี่ยวกับบริการต่างๆ ของ TLIC (Get assistance for general problems and questions.)","icon":10541,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"15","name":"Investigate a problem (ตรวจสอบปัญหา)","descriptionHtml":"","callToAction":"Investigate a problem (ตรวจสอบปัญหา)","introHtml":"ติดตามปัญหาหรือหาสาเหตุของความผิดปกติที่เกิดขึ้น (Create a problem to track the cause of one or more incidents)","icon":10520,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"12","name":"Report a system problem (รายงานปัญหาของระบบ)","descriptionHtml":"","callToAction":"Report a system problem (รายงานปัญหาของระบบ)","introHtml":"แจ้งให้เราทราบหากมีบางอย่างทำงานไม่ถูกต้อง (Let us know if something isn't working properly and we'll aim to get it back up and running quickly.)","icon":10521,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5],"key":""},{"id":"14","name":"Request a change (ข้อควรปรับปรุงหรือเปลี่ยนแปลง)","descriptionHtml":"","callToAction":"Request a change (ข้อควรปรับปรุงหรือเปลี่ยนแปลง)","introHtml":"ตัวอย่างเช่น บริการของ TLIC อัปเกรดเซิร์ฟเวอร์ หรือแอปพลิเคชัน (For example, upgrade a server or an application, services)","icon":10528,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"8","name":"Request new software (ข้อเสนอเพิ่มซอฟต์แวร์ใหม่)","descriptionHtml":"","callToAction":"Request new software (ข้อเสนอเพิ่มซอฟต์แวร์ใหม่)","introHtml":"ข้อเสนอเพิ่มการให้บริการ software license โปรดยื่นคำขอที่นี่ (If you need a software license, raise a request here.)","icon":10547,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"33","name":"ขอย้ายเนื้อหากระบวนวิชาเข้าสู่ระบบ Mango Canvas (mango.cmu.ac.th)","descriptionHtml":"","callToAction":"ขอย้ายเนื้อหากระบวนวิชาเข้าสู่ระบบ Mango Canvas (mango.cmu.ac.th)","introHtml":"ขอย้ายเนื้อหากระบวนวิชาเข้าสู่ระบบ Mango Canvas (mango.cmu.ac.th)","icon":10550,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"51","name":"ปัญหาไม่พบ Course ที่ใช้เรียน/สอน ในระบบ","descriptionHtml":"","callToAction":"ปัญหาไม่พบ Course ที่ใช้เรียน/สอน ในระบบ","introHtml":"","icon":10512,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4],"key":""},{"id":"50","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"13","name":"Report broken hardware (รายงานอุปกรณ์เสียหาย)","descriptionHtml":"","callToAction":"Report broken hardware (รายงานอุปกรณ์เสียหาย)","introHtml":"รายงานฮาร์ดแวร์ที่อาจผิดพลาดหรือเสียหาย เช่น อุปกรณ์ ez studio (Report hardware that might be faulty or broken e.g. a broken ez studio devices)","icon":10512,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"16","name":"จาก Facebook/LINE (Omnichannel)","descriptionHtml":"","callToAction":"จาก Facebook/LINE (Omnichannel)","introHtml":"","icon":10511,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Help and advise (ปรึกษาและขอความช่วยเหลือ)"},{"id":5,"name":"Error Report (รายงานปัญหา)"},{"id":1,"name":"Request (ข้อเสนอแนะหรือข้อปรับปรุง)"}],"orderMapping":{"1":[52,14,8],"12":[16,1,15,14,12],"8":[16,1,15,14,12],"6":[16,1,15,14,12],"10":[15,14],"14":[15],"15":[15],"16":[15],"11":[15,14],"9":[1,15,12],"13":[1,12,15,14],"4":[1,33,51],"7":[1,2,15,14,12],"5":[12,15],"2":[13,1,8,9,11],"3":[2,3,4,5,6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f965036c-e297-3430-be3b-547e1294e28b","appLinkName":"System Confluence","appLinkUrl":"https://tlic.atlassian.net/wiki","spaceKey":"TKS","spaceName":"TLIC Knowledge Space","spaceUrl":"https://tlic.atlassian.net/wiki/spaces/TKS","isServer":false},"labels":[],"projectKey":"VOC","serviceDeskId":1,"kbLinkDomainURLs":["https://tlic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmY0NmY4My0zYmEyLTQ5MWEtOGMzZi1jNzA0ZjdhYjM4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzOTE4OTQsIm5iZiI6MTc1MDM5MDY5NH0.P5qwCQ_ttKJbMTO8HllL1iFMvWXrUQ2qoQs5ycMfB-Q","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"42f46f83-3ba2-491a-8c3f-c704f7ab38fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1b4bb534-a093-4a00-8067-378953ac00c2","name":"Online Learning","description":"Platform การสอนออนไลน์, สมัครใช้งาน Canva ด้วย CMU Account","categoryUrl":"https://tlic.atlassian.net/servicedesk/customer/portal/1/topic/1b4bb534-a093-4a00-8067-378953ac00c2","lastUpdated":"1637222070999","createdAt":"1637219144258"},{"id":"c39bb154-7f36-4f48-bf93-c5324fa25735","name":"Zoom","description":"ข้อมูลเกี่ยวกับ CMU Zoom, การขอ Pro License, การจอง License ชั่วคราว, การสำรองข้อมูลบน OneDrive","categoryUrl":"https://tlic.atlassian.net/servicedesk/customer/portal/1/topic/c39bb154-7f36-4f48-bf93-c5324fa25735","lastUpdated":"1637222144744","createdAt":"1624008860136"},{"id":"4681652d-6c08-417c-9985-904bdd064421","name":"KC Moodle / Exam Moodle","description":"การเพิ่มสมาชิกวิชาบน CMU Online, CMU Exam","categoryUrl":"https://tlic.atlassian.net/servicedesk/customer/portal/1/topic/4681652d-6c08-417c-9985-904bdd064421","lastUpdated":"1637222219597","createdAt":"1637219692760"},{"id":"0738285c-a35f-434a-835f-b233a8a57325","name":"MS Teams","description":"ข้อมูลเกี่ยวกับ MS Team, การขอ A3 License, การสร้าง Team, การรวม Section","categoryUrl":"https://tlic.atlassian.net/servicedesk/customer/portal/1/topic/0738285c-a35f-434a-835f-b233a8a57325","lastUpdated":"1637222184860","createdAt":"1624008870500"}]}},"reqCreate":{"id":52,"projectId":10031,"issueType":{"id":"10036","name":"[System] Change"},"form":{"name":"Complaints, Compliments and Feedback (แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ)","descriptionHtml":"","callToAction":"Complaints, Compliments and Feedback (แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ)","intro":"TLIC ยินดีที่จะได้รับข้อคิดเห็น ข้อกังวลหรือปัญหาของคุณ เพื่อให้สามารถปรับปรุงหรือให้บริการที่ยอดเยี่ยมต่อไปได้ โปรดทราบว่าคุณจะอยู่ในสถานะไม่เปิดเผยตัวตน หากไม่กรอกฟิลด์ชื่อหรืออีเมล","instructions":"","icon":10499,"iconUrl":"https://tlic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/52","calendarParams":{"firstDay":0,"date":"2025-06-20T10:38:15+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f965036c-e297-3430-be3b-547e1294e28b","appLinkName":"System Confluence","appLinkUrl":"https://tlic.atlassian.net/wiki","spaceKey":"TKS","spaceName":"TLIC Knowledge Space","spaceUrl":"https://tlic.atlassian.net/wiki/spaces/TKS","isServer":false},"labels":[],"projectKey":"VOC","serviceDeskId":1,"kbLinkDomainURLs":["https://tlic.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmY0NmY4My0zYmEyLTQ5MWEtOGMzZi1jNzA0ZjdhYjM4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzOTE4OTUsIm5iZiI6MTc1MDM5MDY5NX0.C7GbKHrfW6H0Lj6R046bj9hd2aSbb1uWJcHZwc0x3Vs","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"42f46f83-3ba2-491a-8c3f-c704f7ab38fe","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-05-30T18:05:15.028486Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":2,"name":"แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ (Complaints, Compliments and Feedback)","submit":{"lock":false,"pdf":false},"templateFormUuid":"23e11bc1-a838-4cc4-8d04-42926266f14e"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"TLIC ยินดีที่จะได้รับข้อคิดเห็น ข้อกังวลหรือปัญหาของคุณ เพื่อให้สามารถปรับปรุงหรือให้บริการที่ยอดเยี่ยมต่อไปได้"}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"87f29676-ff30-41bf-b723-a2b810d20681"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"e8a670fd-9d21-45ac-851c-67f4171249ef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"b246ef5a-9556-400c-8527-e49860dcacfa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"10e78c7f-d997-4a00-b9ca-8bcb25544561"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"5aa6a1e8-1947-4c87-bb4f-feee92d14819"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"4780c122-533e-42ce-bde0-dbfb6db42083"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"dt","label":"วัน - เวลา (Date - Time)","description":"","validation":{"rq":false},"jiraField":"customfield_10008","questionKey":""},"8":{"type":"tl","label":"กรุณาระบุผลลัพธ์ที่คุณต้องการ (Please provide details of the outcome you are seeking)","description":"","validation":{"rq":false},"jiraField":"summary","defaultAnswer":{"text":"-"},"questionKey":""},"4":{"type":"rt","label":"กรุณาระบุรายละเอียด (Please provide details)","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"10":{"type":"tl","label":"ชื่อ (Name)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"cs","label":"ประเภทความคิดเห็น (Feedback Type)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"ข้อเสนอแนะ (Feedback)","other":false},{"id":"2","label":"ข้อร้องเรียน (Complaints)","other":false},{"id":"3","label":"คำชมเชย (Compliments)","other":false}],"questionKey":""},"7":{"type":"tl","label":"หน่วยงาน หรือผู้ใดที่ได้รับข้อมูลเช่นเดียวกันนี้ (Who or what organization receives the same information?)","description":"เพื่อให้สามารถประสานงานร่วมกับบุคคลดังกล่าวต่อไป (To be able to continue coordinating with the aforementioned persons)","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"23e11bc1-a838-4cc4-8d04-42926266f14e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-05-30T18:05:15.028486Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":false},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":false,"validateOnCreate":false}},"design":{"settings":{"templateId":2,"name":"แบบฟอร์มร้องเรียน ชมเชย และข้อเสนอแนะ (Complaints, Compliments and Feedback)","submit":{"lock":false,"pdf":false},"templateFormUuid":"23e11bc1-a838-4cc4-8d04-42926266f14e"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"TLIC ยินดีที่จะได้รับข้อคิดเห็น ข้อกังวลหรือปัญหาของคุณ เพื่อให้สามารถปรับปรุงหรือให้บริการที่ยอดเยี่ยมต่อไปได้"}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"87f29676-ff30-41bf-b723-a2b810d20681"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"e8a670fd-9d21-45ac-851c-67f4171249ef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"b246ef5a-9556-400c-8527-e49860dcacfa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"10e78c7f-d997-4a00-b9ca-8bcb25544561"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"5aa6a1e8-1947-4c87-bb4f-feee92d14819"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"4780c122-533e-42ce-bde0-dbfb6db42083"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"dt","label":"วัน - เวลา (Date - Time)","description":"","validation":{"rq":false},"jiraField":"customfield_10008","questionKey":""},"8":{"type":"tl","label":"กรุณาระบุผลลัพธ์ที่คุณต้องการ (Please provide details of the outcome you are seeking)","description":"","validation":{"rq":false},"jiraField":"summary","defaultAnswer":{"text":"-"},"questionKey":""},"4":{"type":"rt","label":"กรุณาระบุรายละเอียด (Please provide details)","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"10":{"type":"tl","label":"ชื่อ (Name)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"cs","label":"ประเภทความคิดเห็น (Feedback Type)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"ข้อเสนอแนะ (Feedback)","other":false},{"id":"2","label":"ข้อร้องเรียน (Complaints)","other":false},{"id":"3","label":"คำชมเชย (Compliments)","other":false}],"questionKey":""},"7":{"type":"tl","label":"หน่วยงาน หรือผู้ใดที่ได้รับข้อมูลเช่นเดียวกันนี้ (Who or what organization receives the same information?)","description":"เพื่อให้สามารถประสานงานร่วมกับบุคคลดังกล่าวต่อไป (To be able to continue coordinating with the aforementioned persons)","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"23e11bc1-a838-4cc4-8d04-42926266f14e"},"linkedJiraFields":["summary","customfield_10008","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}